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Auto Attendant Voicemail

Answer Your Call Seriously and Listen To Your Customer

Customers want to get to the correct person as fast as possible. Give them clear options and let them decide who they need to speak with or let them leave a message. Play back different scripts according to predefined schedule.

Our Automated Attendants / Voice Mail system helps you grow your business and improve your customer service:

  • Let callers choose options and extensions with the press of a button
  • Memory to record multiple scripts
  • Multilingual feature helps direct callers from a range of pre-recorded instructions, in your choice of up to three languages
  • Different opening greetings according to daily and haliday schedules, automatically or manually
  • Voice Mail with up to 500 mailboxes
  • Unified Messaging to send your messages to your PC, Pagers or SMS notification to mobile phones.

TeleCARE™ offer you:
  • a telephonist to receive & transfer calls
  • a secretary to screen calls, take and convey messages
  • a personalized a advertising medium for your products and services
  • a voice mail system to facilitate non-real time voice communications
The pressing problems you cannot ignore

The phones are ringing. Calls are passed around hastily. Transferred to the wrong extensions. Callers are put on hold. You need more lines. The costs spiral upwards. You waste time and money returning unimportant calls. Sifting through piles of message slips. Fretting over lost messages. Trying to decipher vague messages. The losses that stem from poor communicatition are more damaging than you think. Your company cannot afford to ignore such pressing problems. Why put up with these when there is a solution that is quick, simple, efficient and cost-effective?

The solution that grows with you

VMS Technology offers the answer to all your communication hassles in one simple package. The TeleCARE™ voice Mail System is designed to meet your every business needs without costing the earth. Available in two models, business of all sizes can now afford a TeleCARE™. TeleCARE Business Voice Mail offers 54 features for practical use and easy installation. TeleCARE™ advanced business voice mail with additional 6 features including interactive voice response caters for your most demanding requirements. Fully field proven and a market leader, TeleCARE™ is unbeatable in terms of price and performance. As your business grows, TeleCARE™ grows with you.

TeleCARE™ business voice mail 54 features for practical use & easy installation

TeleCARE advanced business voice mail™ 60 comprehensive features including IVR for your most demanding requirement

TeleCARE™ Catalogue Download

Auto Attendant
  • Multiple operator extensions
  • Even call distribution to operators
  • Time of day greetings
  • Normal, lunch and after office hours greetings
  • Alternate company greetings
  • Holiday greetings
  • Multi-level directory
  • Dial-by-name
  • Cut through options prompts
  • Audio yellow pages/extension directory
  • Flexible extension numbering
  • Invailid extension detection
  • Backup extensions
  • Multiple languages
  • Multiple companies support
  • Voice bulletin/audio text
Voice mail
  • Call screening
  • Do not disturb
  • Voice message recording
  • Alternate personal greeting
  • Call forword out/ follow me
  • Pager messages
  • Tutorial for new users
  • Configurable mailbox capacity
  • Recording of live conversation
  • 8 type of mailboxes/class-of-service
  • Mailboxes of shared extensions
  • One mailbox for multiple extension
  • Review of new, saved & deleted messages
  • Password protection
  • Time-stamped messages
  • Urgent or normal messages
  • Empty messages are discarded
  • Message rewind, pause & fast forword
  • Message forwarding with comment
  • Distribution lists
  • Reply to sender
  • Transfer call to sender
  • Remote message notification
  • Message waiting indicator
  • Remote mailbox access
  • Remote features setting
  • Instant new message notification
Integration & Administration
  • Statistics of call outcomes, peak hour traffic
  • Auto cadence configuration & PBX driver
  • Online configuration
  • Online wizard & help
  • In-band signal integration support
  • Out-of-band integration support
  • Auto house keeping
  • Online status
  • Day light saving
  • Remote system administration
  • Database disk back up
Additional Features
  • Flexible AA and call handling features configuration
  • Unilimited levels of  directory assistance/ audiotext
  • Interactive messaging with Q&A mailbox
  • IVR generator
  • Personalised call processing at each mailbox
  • External message notification with different priority levels
TYPICAL TeleCARE™ Configuration Voice Mail
Technical specifications
PC Requirements
  • IBM or compatible PC
  • DOS 5.0 or higher with 4mb ram or
  • Windows NT 4.0 or higher with at least 32mb ram
Power Requirements
  • For TeleCARE™ Voice Card
  • +5VDC@280mA
  • -5VDC@10mA
Phoneline Requirement
  • Line impedance (default) 600 ohm
  • Type of Line: loop start
  • Ring Defect: 24-90 VRMS
  • Loop Current: 15-80mA
  • DTMF Tones:  (0-9, A<B<C<D)
  • DTMF Detect Duration: 40ms (min)
  • DTMF detect level: -32dBm to –dBm to -2dBm
PBX requirement
  • Analog ports
  • DTMF tones to and from extensions
  • Inband DTMF signals, out-of-band serial or smd; signals
System capacity
  • 4 ports per card
  • Configurable up to 32 ports
  • Unlimited mailboxes
Operating conditions
  • Operating temperature: 0.60 °c
  • Operating humidity: 10-90% (non-condensing)

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