FCS

FCS Hospitality System is designed for the real world, where requirements are dynamic and sales strategies are adaptive

FCS UBIS (Formerly known as FCS WinSuite) – CALL BILLING & PMS INTERFACE MODULE

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FCS Billing services is a Windows based call charge and billing system that manages the costs of telephony and service usage in a hotel.

Guest communications services are automated with FCS Billing Services. Telephone lines are unbarred upon check-in automatically updates guest name display on PABX console and barred upon check-out. Call charges are posted directly into the guest folio.

FCS Billing Services combines flexibility with ease of use in an integrated package that is enterprise-wide. This makes FCS Billing Services a logical choice for hotels.

Feature Summary:

Call charges calculation with guest portfolio update
Rate database designed for minimum maintenance
Supports more than 20 charging methods
Supports multiple charging schemes according to time of day
Support multiple charging schemes by calling extension
Two rate tables for each telephone service provider used
Automatically senses telephone service provider used by caller
Supports mapping of telephone per-fix before posting to FOS
Real-time status monitoring with multimedia alert
Real-time display of call details and call statistics
On-time facility for call details inquiry by extension
Reporting module with more then 20 types of reports
Scheduled report printing with ability to route report to recipient via Microsoft Exchange
Changeable hotel voucher printout format
Changeable log printout format

FCS WINVOICE – VOICE-ACTIVATED SYSTEM

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FCS WinVoice is a Windows based Voice System designed specifically for hotels.

Unlike an ordinary office voicemail system, FCS WinVoice integrates seamlessly via our core product, FCS WinSuite to the hotel telephone system (PABX) and the front office system (FOS).

With FCS WinVoice, hotel guest can be rest assured not to be of touch while staying at the hotel by providing a voice mailbox for them. With a personalized voice mailbox, hotel guest can have a peace of mind that they will be within reach even though they are out of the room.

Apart from bridging the gap between the guest and the rest of the world, FCS WinVoice do create value to the hotel operations by having the modules as listed :

Guest Auto Wake-up
FCS WinVoice can be used as a personalized wake-up alarm by calling the guest room telephone on a pre-set time as defined by the guest initially.
Minibar Posting
FCS WinVoice removes the hassle for housekeeping staff of manually keeping the record of each room’s mini bar consumptions. Housekeeping staff can dial direct to FCS WinVoice server where a voice prompt will guide the housekeeping staff to enter the room mini bar consumption on instant. Minibar revenue can be for the room entered can be tabulated and to be posted straight to the corresponding guest folio.
Room Status Update
Similar to Minibar Posting feature, housekeeping staff can instantaneously update the hotel PMS on the current room status by dialing to FCS WinVoice using the room telephone.

FCS ONESUITE - FRONT OFFICE SYSTEM

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FCS OneSuite is the ultimate property management software package specially engineered for the hospitality industry.

Regardless if whether a hotel is a boutique 50 rooms property or a 1000 rooms high-class resort, FCS OneSuite can be tailored to address the wide and varied needs of the hotel. This feature smart software provides a cost-effective solution for the ever competitive hospitality industry whilst maintaining five-star standard of quality.

FCS OneSuite is a simple yet performance packed software package that offers proven database reliability and scalability. Featuring in a user-friendly Windows™ environment, ease of deployment and adaptability will high thus allowing your staffs to better focus in what is important to the hotel; the guests.

Feature Summary:

Reservation
Guest History and Profiles
Front Desk
Cashier
Block Management
House Keeping/Room Management
House Keeping
Night Audit
Report Module

FCS WinPOS – Hotel Point of Sales System

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The need to integrate all functions of multiple revenue center, restaurant operations, convention services, the bar, room service, the health club, banquets, the retail shop and more, has always been the key objective of FCS POS. By attempting to utilize the industry's most advanced POS technology, WinPOS aim to deliver maximum flexibility and scalability.

In addition, this System seamlessly administers all your front-of-house and back-office functions in one easy-to-use solution. It is a complete management tool combining flexible functionality, platform stability and true scalability. Being a PC based solution; it is available with multiple hardware options.

Feature Summary:

POS modules
Front End
POS Reporting (Front End)
POS Back End

Biztrak MSB™ – ACCOUNTING SOFTWARE

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System Features:

System Manager
The System Manager allows you to control and maintain the security of the financial information within Biztrak. It also enables you to easily maintain company information as well as to define master setups within your accounting processes such as fiscal periods, aging periods, historical periods and document numbers.
General Ledger
Accurately maintain details of vendors and your associated purchase transactions.
Accounts Receivable
Enhance the productivity and efficiency of your company's receivables by maintaining up-to-date information on business transactions. Generate real time statements and reports for in-depth analysis on receivables and collections by periods, geographical area, customer categories, customer status and salespersons.
Accounts Payables
The Accounts Payable module helps manage your company's expenditures and accurately maintains details of vendors and associated purchase transactions.
Cash Management
The Cash Management module enables you to monitor and manage payments from customers, payments to vendors and cash transfer in banks. Key features include, full bank reconciliation and user-definable templates for recurring cash payments or transfers.
Inventory Management
Biztrak Inventory module enables greater control over your inventory management, thereby enhancing the level of efficiency and customer service.
Sales Management
Biztrak Sales module provides comprehensive features needed to actively manage your customer accounts.
Purchase Management
Biztrak Purchase module provides comprehensive features needed to enhance your sourcing decisions by enabling you to maintain and monitor purchase related transactions.
Reports
The key to online business intelligence is quick and easy access to information. Each and every Biztrak modules comes with comprehensive and powerful reports which helps you to maintain vital information on your fingertips. These reports can be exported to commonly used spreadsheets such as Microsoft Excel or emailed from within Biztrak.

FCS e-CONNECT – Hotel Service Call Centre Solution

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The FCS e-Connect is a small-scale call center application for hotels. This application served as an optional module, which operates with FCS UBIS, our flagship core product installed to over 2,500 hotels in 36 countries. It is designed to enhance guest relationship and thus provide excellent service to hotel guests in order to foster greater guest loyalty. FCS promotes this as an express service model to all hotels.

The primary function of this application is to enhance and monitor services provided to the guests, reduce unnecessary inter-departmental communication in the process of selling and rendering services to the hotel guest over the telephone.

With FCS e-Connect, guest need only touch a single phone button to make any type of service request. Such requests would then be delivered immediately to the appropriate Service Fulfilment Agent, and the requests tracked till completed or escalated when necessary.

With the screen pop feature, the guest information flashed on the agent workstation is automatic as soon as the agents answers the call or whenever a guest abandons his/her call while waiting. With that information, the agent can greet the caller by name, knowing their language preference, VIP status & etc. An alert/screen pop will also be displayed whenever a guest leaves a voice message.

Since FCS e-Connect is a centralized contact point for all service requests, services can be grouped and the system can track the quantity of items requested by floor and provide alert when the item’s quantity is running low. A simple inventory system can help to ensure that the items requested are available at all time upon confirmation.

FCS e-Connect Components

Agent Module
Management Report
Interactive Voice Response Module (IVR)
Communication Server

FCS IP NETCENTRE – HIGH SPEED INTERNET ACCESS SYSTEM

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We all know how Internet can improve our business and to provide value added service to the hotel guests. It enables guests to access Internet anywhere within the hotel/property premise.

FCS NetCentre is a solution, which provides guests with in-room high speed Internet access. With integrated billing, Internet usages are automatically updated to the guest folio. It comes with a few charging formula which gives hotel the flexibility of charging the guests according to different methods. Guests are given a slip detailing how to access the Internet upon check in.

How does FCS NetCentre facilitate Internet usage charges?

When the guests check-in / check-out, FCS NetCentre will automatically create/delete user name and password, the user name and password is able to print through the Hotel’s network printer. Only the successful login user will be charged, depending on hotel charging method:

By Duration
By Day
By Check In (Pre Paid Charge)

Key Benefits:

Revenue generating services
Provides the hotel the ability to generate incremental revenue instead of a flat connection fee
Easy to implement & maintain
The challenge is to provide a smooth migration path while keeping capital and operational costs to a minimum.
No heavy investment for the hotel
The hotel has no interest in running new wires to all the rooms, or installing proprietary inroom equipment in each room
Flexibility in changing Internet Charges
There are varied billing scenarios, depending on the strategy adopted by the hotel. Whichever billing model is adopted, it is important that the hotel is granted complete flexibility, and that the charges are automatically forwarded through the existing property management system.
Enhance the hotel room package with in-room Internet access
Some hotels might choose to forego Internet charges and simply enjoy increased occupancy rate due to the upgrade in amenities.
Zero Interface Cost and Maintenance
Internet revenue posting is automatically link to the front office via FCS WinSuite thus eliminating the cost of third-party interface development and maintenance cost.