SIEMENS HiPath 4000 Real Time IP System

The Real Time IP System for medium to very large enterprises

The innovative real-time IP system HiPath 4000 combines the advantages of IP-based communications and the service spectrum of telephone line communications systems - with greater resilience than could previously have been expected from pure TDM solutions. It is the right communications solution for medium-sized to very large companies and groups of companies that place the highest demands on safety, flexibility and services.

The architecture of the communications system can be applied to companies with a spread-out, discrete architecture, as well as to companies with a campus structure. Via a shared open IP architecture companies can connect and communicate between different locations within a comprehensive network infrastructure.

The Real Time IP System HiPath 4000 also offers all the advantages that have made Siemens the leading provider of communications solutions: especially high reliability and protection against failure, combined with the greatest level of flexibility and performance, along with fantastic compatibility and maximum scalability.

HipathCatalogue Download

 

Almost limitless expandability

HiPath 4000 offers full scalability and low complexity. Usable and expandable from the very smallest to the largest expansion, up to 15 directly connected access points and, in addition, up to 83 access points distributed via IP can be supported. In these configurations a maximum number of 12,000 digital, analog or IP connections are possible. Thus, in network systems, there can be up to 100,000 participants without any problem.

HiPath 4000 is therefore also suitable for very large companies or as a future scenario for company expansions, because with this scalability you will remain flexible for further expansions. Existing systems, such as HiPath 2000, HiPath 3000 or HiPath 4000, can be easily integrated into any IP or TDM infrastructure of the HiPath 4000 through an improved HiPath CorNet IP Interworking.

HiPath ComScendo on a Button suite

The HiPath ComScendo on a Button suite is an innovative off-the-shelf package of features, which - in conjunction with system display phones (e.g. optiPoint 500 or optiPoint 420) or an optiClient - provides new kinds of features to increase workplace productivity. The functions can be set up on the end device to be called up either by separate keys or via a menu that is called up via a single application key. The connection between HiPath 4000 and the corporate directory is generated by HiPath CAP (Common Application Platform - SW is supplied).

EasyLookup. Simple access to the corporate directory (LDAP) via search parameters, output of results on the display and direct dialing of the displayed phone number.

EasySee. Output of information from the corporate directory as PhoneCard on the PC.

EasyMail. Opening of an e-mail window on the PC with the e-mail addresses of all contacts.

EasyShare. Starting Microsoft Netmeeting on the PCs of all known contacts (in the directory).

EasyConference. In combination with the HiPath Meet-Me Conference Server (MMCS), conferences can also be initiated directly and quite conveniently via a key at the optiPoint terminals.

More options for your communications SIP trunking offers companies many advantages - higher quality of service, more comprehensive functions and true convergence of voice and data in the telephone network. The open standard makes communications solutions more flexible, accelerates business processes, and provides new SIP-Q features, such as caller ID, call administration and call charge display.

More security for your communications HiPath 4000 uses security encryption to protect your communications against unauthorized access to confidential conversations. Based on international standards, both call details and signaling paths are encrypted, and without any additional software or hardware, because the encryption is done directly in the existing end devices and in the gateways used.

SIEMENS HiPath 4000 applications

Whether it is CTI applications, cordless solutions, unified messaging or call center - HiPath 4000 provide a selection of many optional applications for you.

Call Center - Optimize your CRM With a professional call center software solution you integrate customer-related processes into an innovative customer relationship management. Whether it is Internet, e-business, mobile business or fax - the exploitation of customer potential is optimized, internal decision-making processes are accelerated, and the transparency of customer profiles is increased. This allows you to optimize customer service and loyalty.

Improve Accessibility An integrated speech storage system makes it possible to recall and distribute speech messages in a user's own voicemail box with individual outgoing message. Recorded calls can be retrieved anytime and from any place, and messages can also be signaled externally via user outcall.

Standardized Interfaces With a common application platform, interfaces that are based on open standards are provided to facilitate the integration of customer-specific solutions. CAP entry licenses are already part of ComScendo for HiPath 4000 at no charge. This makes it possible to seamlessly integrate vertical applications for hotels, banks, insurance companies and hospitals via standardized interfaces, such as TAPI and CAP.

Comprehensive security - simple administration:

HiPath SIcurity - With HiPath SIcurity, Siemens offers complete security systems from a single source: analysis and consulting, network and system security, secure access through SmartCard-based solutions and protection of your resources by means of identity and access management. Solution packages developed on the basis of typical requirements profiles can be adapted flexibly to specific needs. That cuts costs and provides you with the security that all solution components harmonize perfectly with one another.

HiPath MetaManagement - HiPath MetaManagement is the comprehensive, cross-system management solution for uniform administration of networks consisting of HiPath Real Time IP Systems, applications and standards-based third-party-provider products.

HiPath Meet-Me Conference Server (MMCS)

Thanks to MMCS, all participants of a conference can dial in regardless of their current location and their infrastructure. All participants simply call the same number and are directly connected with each other - without having to take the trouble of having to call all participants. MMCS offers 1,000 meet-me conference rooms with up to 30 participants. Design and editing of personal conferences is done by the employees themselves, with settings for regular conferences being saved.

Attendant Consoles

optiPoint Attendant - An optiPoint system telephone can be used as an attendant console. This can be organized as an information, intercept, or night service station.

The attendant console can be accessed internally via a second directory number.

If the number of users on hold reaches a preset level, calls will be forwarded to a specified destination. This will also take place when the length of time a call is queued exceeds a specified limit.

optiPoint Attendant Catalogue Download

optiClient Attendant - This software package simulates an enhanced attendant console on a PC's screen. All features can be activated and executed via the PC keyboard and mouse.

The PC Attendant can be connected via V.24, USB or via IP.

optiPoint BLF - The busy lamp field (BLF) is an additional module principally for optiPoint Attendant. BLF has over 90 freely programmable function keys which show a station's call status via LED (free, busy, called).

Braille console - Optical displays are translated into Braille by an add-on device connected to the PC. This enables visually impaired employees to perform all call processing tasks. (Not available in all countries.)

Braille console Catalogue Download

Executive/Secretary Features

• Camp-on at an executive's phone by the secretary's phone
• Secretarial function transfer
• Call transfer to the secretary's phone
• DSS keys for executive/secretary
• Conference corner telephone with parallel call signaling to the executive's phone
• A private line can be set up for either the executive or secretary

System Administration

System administration by the customer can be carried out either using the telephone or with HiPath 3000/5000 Manager C (additional information available in the HiPath 3000/5000 Manager C datasheet).

HiPath 3000/5000 Manager C is a customer tool that runs under Microsoft® Windows and is connected to the system via a V.24, S0 or TCP/IP-based LAN interface.

The feature Assistant TC allows customers to perform administration tasks on any system telephone with a display. The optiPoint 600 telephone is recommended, as this has an optional alphanumeric keypad (e.g for entering station names, etc.).

Relocate/Mobility (IP Telephones) - These features enable several users to share a workstation or to work as teleworkers from home keeping their extension numbers. The telephone retrieves personal settings when the user logs on. Extension numbers, station features and key labeling* remain unchanged (*for optiPoint 420 with self-labeling keys).

AC-Win IP Catalogue Download

User Solutions

HiPath Cordless - is an integrated solution based on the DECT standard for full-coverage availability throughout the company premises using cordless phones.

HiPath Xpressions Compact - is an integrated voice messaging system for deferred and location-independent storage, retrieval, and distribution of voice messages in users' individual voice mailboxes. HiPath Xpressions Compact provides an automatic switching function.

HiPath Xpressions Compact Catalogue Download

HiPath Xpressions - is a complex unified messaging solution. The communication central supports the user in everyday voice, fax and e-mail, and SMS information exchange. This enables delivery of customized solutions for every requirement from small entry-level options to networked communication solutions.

HiPath Xpressions unified messaging solution Catalogue Download

HiPath ProCenter Compact - is the professional, cost-effective call center software solution for up to 32 agents. This allows optimum telephone-based customer service transactions - from order placement to complaints management.

HiPath ProCenter Office, Entry, Standard and Advanced - are additional products for complex contact center solutions. They allow optimum deployment of resources for customer interaction across all channels.

HiPath TAPI 120/170 and HiPath CAP - The driver software was developed as a supplement for connecting a PC to digital system telephones on HiPath. CTI applications conforming to TAPI are therefore integrated. Supported CTI applications are: HiPath Simply Phone for Outlook and Lotus Notes, and HiPath ComAssistant.

Teledata Office/HiPath Accounting Management - Calculates the costs of all communication services (telephone, fax, internet) and enables analysis according to extension, trunk or department. The communication data can be transmitted directly via a LAN interface to a central server for analysis. An extensive range of server-based applications for call centers and unified messaging are also available, as well as a high performance LAN interface.

HiPath Fault Management - Supports maintenance staff in permanent operational monitoring of the communication technology, following up even the slightest indication of developing faults and finding an immediate remedy.

HG 1500 - is an integrated component of the HiPath 3000 system family and extends communication system functionality for data traffic. The HG 1500 module is the networking basis for max. 64 HiPath systems via the customer's IP network. VoIP: HG 1500 converts voice signals into IP data packets, which can then transmitted be via the data network. Application interfaces: HG 1500 provides the foundation for the web-based use of third-party applications. No external routers or additional servers are required for LAN PCs because the router functionality, firewall functions, and security options are already integrated components of HG 1500.

Call Charge Management - A variety of PC programs are available for recording and assigning incoming and outgoing call charges, permitting evaluation by extension, trunk, department etc. The call charge data can be transmitted directly to a central server via the LAN interface.

Networking

Permanent Digital Connections - Corporate communication networks can be implemented using permanently connected digital trunks between several HiPath systems with the CorNet NQ protocol and between HiPath and non-Siemens systems with the QSig protocol.

IP Networking - With HiPath 3000 it is possible to network multiple locations (nodes) via IP -based data lines.

HiPath 3000/4000/5000 networking is based on the CorNet IP protocol.

HiPath 4000 Small Remote Site - HiPath 3000 can be employed as a Surviable Media Gateway for HiPath 4000 in small branches with up to 15 subscribers.

Virtual Network - A virtual network of HiPath systems via digital dial-up lines is economically advisable in situations where permanent connections are not viable due to low traffic levels or where the full range of services offered by a permanent connection is not required.

Least Cost Routing

HiPath 3000 uses this function to automatically control the path used for an outgoing call. Connections can be routed via various carriers or a private network. The routing tables are used to find the most favorable connection path for external calls.

Since individual network providers often offer different tariffs for certain connections and conditions, Least Cost Routing enables the most economical connection for each outgoing telephone call to be selected automatically depending on the time of day and route.

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