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Questions for proposal

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General Requirements (MUST)
1. Enterprise Telephony (PABX) or Contact Centre?	PABX Contact Centre
2. Is this a change from an existing system to a new one?	Yes No
3. Target month for the customer's purchase order?	= Please select a month = Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Questions for proposal requirements (OPTIONAL)

Enterprise Telephony (PABX) Existing Set Up

1. Why the customer wishes this system's change?
2. What is the customer's financial or budget amount?
3. Does the mentioned budget is already approved?	Yes No
4.What else does it take for us to win this deal (in specific)?
5.Any other important information to know?
6. What is the existing telephony brand?
7. What is the existing telephony model and version?
8. Who is the vendor for that brand?
9. No. of years the customer has been using it?

Enterprise Telephony (PABX) New Requirement

1. Overall no. of extensions needed in 5 years time     (for planning purposes)?
2. Overall no. of extensions needed for present requirement?
3. How many analog extensions needed?
4. How many digital extensions needed?
5. How many IP extensions needed?
6. How many digital (ISDN PRI) trunk lines needed?
7. How many analog trunk lines needed?
8. How many Operator Console needed?
9. How many analog telephones needed?
10. How many digital telephones needed?
11. How many IP hard telephones needed?
12. How many IP soft telephones needed?

Enterprise Telephony (PABX) Applications New Requirement

1. Any Voice Mail System needed?
2. Any Call Accounting System needed?
3. Any Unified Messaging System    (adding voice mail inside the MS Outlook) needed?
4. Any Contact Center needed?

For Contact Centre New Requirement

1. How many agents needed?
2. How many supervisors needed?
3. One contact centre location or multi-site?
4. How many inbound agents required?
5. How many outbound agents required?
6. How many agents for the blended?
7. Need an IVR?
8. Need a Computer Telephony Integration (CTI)?
9. How many license of Voice Logger required?
10. How many license of Preview Dialer required?
11. How many hard telephones required?
12. How many soft telephones required?
13. How many headsets required?
14. Do you need to integrate with the existing CRM?